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How to Get Logs from the Yale Home Application#

iOS Logs#

  1. Navigate to the 3 lines in the top left hand corner of the Yale Home app home screen. (We call this the "hamburger" menu)
  2. Push & hold on the App Version number
  3. Enter password aaecosystemsupport
  4. click send/email logs
    • You could send the logs to yourself or directly to developer.support@assaabloy.com

Android Logs#

  1. Open the navigation menu (3 lines in the upper left of keychain)
  2. Select "Send Feedback" (right below "Settings").
  3. At the bottom left there is a "Email Logs" button, which should start composing the email with the logs attached and extra information for us.